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Refund Policy


Thank you for shopping at Thundermac. We take pride in providing high-quality Apple products and services to our customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the guidelines and procedures for requesting a refund for purchases made at Thundermac.

Return Process

To return an item, please email customer service at or contact our hotline: +94 77 771 0555 via Whatsapp. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from Thundermac and mail your return to the address provided by our team on inquiry 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


If you cancel your order, or return a product due to a manufacturing defect any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order. The refunds which we process via the Credit card Internet Payment Gateway will take up to 2 weeks at bank’s end to be processed and reflect in your card statement.

Contact Us

If you have any questions concerning our return policy, please contact us:

By email:

By visiting this page on our website:

By phone number: +94 77 771 0555

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